Location:         Austin, TX

Job Title:         Client Solution Manager

Reports To:      Vice President, Client Solutions

Date:                Nov 2011

Description:

NewComLink (NCL) is an exciting early stage growing company with an innovative technology platform that provides retailers with a range of payment products at point of need.  Based in Austin, Texas, NCL is transforming the way consumers’ access credit at point of need, beginning with retail credit.   We thrive in a culture of openness, transparency, innovation, and most importantly execution.

The Client Solution Manager is a mix of operating in the current and the future.  This role will be the subject matter expert of current solutions and provide support to sales, implementation, IT and other team members.  The CSM will actively contribute to and/or lead the NCL solution evaluation activities during the sales process.  This requires articulating technical and non-technical matters with a variety of stakeholders as well as evaluating client technical and business information.  The CSM will assist with and/or drive the solution design and effectively transition requirements to the implementation team.  As part of the role, the CSM will leverage client and market knowledge to contribute to envisioning, road mapping and driving of new products and solutions. 

Responsibilities:

·       This role is roughly 70%/30% mix of current and future.  This mix will vary with needs.

·       Maintain complete knowledge of current solution and system capabilities.

·       Stay abreast of technical, business and regulatory information and trends.

·       Understand and anticipate client needs, challenges and opportunities.

·       Describe and demonstrate NCL solutions including technical and non-technical details to clients.

·       Work with sales and implementation teams to envision, design and plan client solutions.

·       Prepare presentations and other sales support information for clients.

·       Contribute to client and internal requirements as part of implementations.

·       Participate as member of implementation teams as needed.

·       Articulate and champion visions and plans that drive strategic product change.

·       Develop and maintain product & solution roadmap using input from clients and stakeholders.

·       Contribute to and develop requirements for product enhancements and new solutions.

Required Skills, Experience & Qualifications:

·       Prefer experience in Payment, Credit, Lending, Retail or related industries.

·       Computer Science or Engineering degree or work similar a strong plus.

·       Must have 5+ years of experience in software development, product management, sales engineering, client implementations, technical marketing and/or similar roles.

·       Must be comfortable discussing technical and non-technical matters with a variety of people.

·       Must have strong presentation skills and be comfortable engaging with executive leaders.

·       Ability to gather and analyze information and produce strategic and tactical deliverables.

·       Proven leadership, strategic thinking, analytical and organizational skills.

·       Demonstrated ability to manage multiple projects and tasks in fast paced environment.

·       Ability to work in a start-up environment, while helping build out mature organization.

·       Fully proficient with Word, Excel, PowerPoint, Visio.

·       Ability to travel based on client needs and work non-standard business hours typical of a fast growing company.